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Tag: Salesmen

Michigan Business Done Right - Salesmen

By JGillman, Section News
Posted on Wed Sep 02, 2009 at 10:40:33 AM EST
Tags: Business, Michigan, Salesmen, Clowncar, Cherry (all tags)

Undersell, and over deliver..

If I don't know how to operate something, have little experience with a product, or do not feel as though I could sufficiently support (technically) an item I sell, I will try to let my customer know. By doing so, that customer usually does one of the following:

a.Walks away, and finds someone else who offers better support.
b.Continues to deal with me on the products of which I have more experience.
c.Takes a chance and buys all the products from me KNOWING I may not be able to help technically.

Nearly always I have earned the respect of the customer for my straight forward approach. I try to make no false promises, or make an attempt to engage on a path of satisfaction I cannot deliver. If the customer takes a chance, and finds that I have exceeded his or her expectations, it then results in a greater respect for my ability to work through some technical issue, or perhaps even innovate.

(1 comment, 1097 words in story) Full Story