I don't know about firing all of them, but clearly Miss List is neither an economics teacher nor an expert in public relations.  What I would like to know is, who was representing me, the taxpayer, when ridiculously lavish benefits and pension packages were being awarded to the union membership in exchange for the support of a monolithic voting bloc.

It's a picture perfect business model written exactly bass ackwards.  Screw the customer, what we wants is some financially comfortable employees who cannot wait until the day that they get to quit. What business on earth could stay afloat with such an attitude if it were not owned by, managed by, and staffed by the bureaucracy?